Is Customer Satisfaction really the gold standard for measuring success? Both data and intuition suggest that Engagement trumps Satisfaction when it comes to customer loyalty and repurchase. “In the late ‘90s and early ‘00s, researchers discovered that extremely satisfied customers were only slightly more likely to stay with a firm than moderately satisfied customers. In a 1995 Harvard Business
Arrivy
Powering the Last Mile for Home Service and Delivery Businesses
Arrivy Intros New “Task Messages” Feature & More
Task Messages The Arrivy Task Journal is undoubtedly one of our most useful features. It both archives all activities and status changes for a job and allows Dispatch, field crews (and customers) to exchange messages via a “chat-like” interface. The only problem with the Journal is that it is only accessible when a Task is opened… until now. Task messages and the Task Journal can now
Airbnb for the Sun
“One of the secrets to our success was being resolute in our vision,” said Dave Anderson, Complete Solar’s CMO and co-founder. “Ten years ago, every residential solar company needed to bring together suppliers, installers, finance companies, salespeople and customer care.” That required significant resources and diverse expertise. “Our vision was to be a platform and
Account Management Changes and more
Start at/Complete at Did you ever accidentally click Start or Complete at the wrong time? Or, perhaps you forgot to click the appropriate Status buttons when you began or finished a job? We’ve added a new capability to Arrivy’s Start and Complete buttons. After the Start or Complete buttons have been clicked one, subsequent clicks
Arrivy helps Event Artillery Aim High
They know how to throw a good party! In a short four years, Event Artillery has become one of the premier providers of high-end furniture for events in Perth, Australia. Bootstrapped by its founders–Ryan and Natalie Gosatti–the couple recognized a need for Instagram-worthy installation pieces at weddings and corporate happenings. Enter Arrivy. When Arrivy first
Arrivy Introduces New Features, New Integrations
New Customer Message Features Arrivy’s Task Journal archives all of your jobs’ activities for posterity, for reference and provides the ability to create unique reports–like our On-time Performance report, which identifies the percentage of your jobs that start on time. Until now, the Task Journal only showed status changes–events triggered by changes to a Task or by
MyPorter, UBER-izing Moving & Storage
“Our business is driven by life events–getting married, retiring, having kids, inheriting property,” related John Foshee, CMO of MyPorter, an Atlanta-based “concierge” storage provider that allows customers to store their “extra stuff”–from sports equipment to clothing to furniture to pianos–securely and without ever having to leave home. In contrast to renting a U-Haul, schlepping a
Arrivy Introduces Time Zone Features
Arrivy has added support for specifying the time zone of a Task–so, you can accurately schedule a job whether you’re home or on vacation. This carries over to our Groups feature–automatically setting the time zone for Tasks specified for a selected Group. Introduction Arrivy now supports the ability to explicitly specify starting and ending time zones
Arrivy Introduces “Routes” A New View of Your Tasks
In many businesses, a sequence of deliveries or service calls is often made by the same Team members. In fact the best way to visualize that collection of destinations is by displaying it as a “route,” where the starting point for the next destination is the last Task address. To support this (very common) use
Arrivy Debuts Limited-Access Role, New Reporting & Help Functionality
The Arrivy team has just released several new features we hope you will find useful. The new “Limited Access” role is ideal for part-time workers who only need limited access to customer information. It works with our “Team Notifications” feature, which automatically sends appointment reminders (with confirmation requests) the day before. We’ve added some new
