Staying Ahead of the Game: Meeting Last-Mile Customer Expectations

Staying Ahead of the Game: Meeting Last-Mile Customer Expectations

The last mile is regarded as the ultimate battleground where mastering the balance between customer satisfaction and service quality hangs in the balance. The pandemic has significantly transformed customer expectations around the last mile, rendering previous norms of waiting for weeks for services rendered archaic. This shift can be attributed to trailblazing companies like Amazon,

Your Operations Are So 90s – Future Calling

Your Operations Are So 90s – Future Calling

Part 2 We were thrilled to receive incredible feedback on our latest blog post titled ‘The 90s Operations’. As a result, we have decided to explore the evolution of the service industry and the remarkable systems that have greatly enhanced the efficiency of service businesses. In our previous discussion, we examined the challenges faced by

Your Operations Are So 90s – Yet Your Clients And Competitors Have Moved On

Your Operations Are So 90s – Yet Your Clients And Competitors Have Moved On

Part 1: Tales From The Yore During the 90s, the hardline telephone was considered an essential tool for any business striving to succeed. With this device, businesses could efficiently perform crucial tasks, such as receiving orders, communicating with warehouses, and troubleshooting, over the phone. In addition to the telephone, fax machines, and pagers were also