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The last mile is regarded as the ultimate battleground where mastering the balance between customer satisfaction and service quality hangs in the balance. The pandemic has significantly transformed customer expectations around the last mile, rendering previous norms of waiting for weeks for services rendered archaic. This shift can be attributed to trailblazing companies like Amazon,
Part 2 We were thrilled to receive incredible feedback on our latest blog post titled ‘The 90s Operations’. As a result, we have decided to explore the evolution of the service industry and the remarkable systems that have greatly enhanced the efficiency of service businesses. In our previous discussion, we examined the challenges faced by
Businesses often underestimate the power of technology when it comes to order tracking and logistical management. In today’s fast-paced world, spending hours poring over maps and data with outdated methods is no longer viable. Failing to keep up with ever-changing customer demands can risk customer satisfaction, making manual planning profitless and unpromising! Instead of succumbing
For years modern service businesses retreated from using technology because they were set in their traditional (yet manual) ways of doing things. Sticking to pen and paper made sense; however, as time went on, they realized that spreadsheets and basic online tools were not as bad as they thought, so they moved on to these
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