Last-mile service experience encompasses a host of activities that have to be orchestrated just right in order to ensure timely service delivery and adequate satisfaction scores. During the pandemic, last-mile services experienced an uncanny soar in their popularity with customers restricted to their homes. Modern customers crave visibility and ease in their service experiences. Service
In today’s modern experience economy, customers are well versed in what keeps them coming back for more. As a result, they are less likely to remain loyal to service companies with whom they have to find ways to interact on the day of service. Ultimately, no matter how things turn out, the customers end up
The pandemic forced the world to shift to a contactless service experience. Be it telehealth appointments or simple grocery runs. The era we now live in is shaped by fast-paced connectivity and instant gratification. Operations and service teams traditionally concerned with only one part of the customer journey (the service) must now consider every customer touchpoint.
Pop Quiz. Which of these have you heard before from a team member? “I didn’t know I had a job today.” “How would I know if the customer rescheduled?” “The last job went over.” “I had trouble finding the fastest route there.” It’s no secret that stuff like this happens. Sound communication is essential to
If you’re on the lookout for revolutionary designs and out-of-the-box thinking for your next event, then DX Event Furnishings are the guys for the job. Reliability and impeccable customer service are at the heart of this company from Montreal, Quebec. With over 19,000 custom high-quality products in its inventory DX is powered by a crew
The pandemic has forced organizations to shift to remote working culture, leading to overall worker disparity and disconnect. This has led companies to mull around for easily adaptable operational solutions that help them automate their routine tasks, which enhances worker efficiency. Arrivy offers the best of both worlds by providing intelligent solutions for everyday operational
If you’re looking for designer carpet and flooring solutions in the Midwest, Creative Carpet & Flooring is your best bet. Industry veterans for the last 28 years, the company believes in creating a personalized experience for customers. Creative Carpet & Flooring has products ranging from pet safe carpeting, vinyl, tile, area rugs, laminate to hardwood
Coordinating with your customers, dispatch and crew can be time-consuming without the right tools in place. On average, companies lose 30% of their critical resources and time due to inefficient crew and equipment management. Managers often spend a lot of time micromanaging their teams to do the same mundane tasks seamlessly. Micromanagement of this nature