Arrivy Intros New “Linked Tasks”

Along with Halloween, October brings a significant new feature to Arrivy–Linked Tasks. Linked Tasks is a new way to group and access different Tasks that are related to the same customer and job. Read more below and at . Arrivy Premium Linked Tasks will be a part of Arrivy Premium, an enhanced offering that will be available

Customer Satisfaction

Customer Satisfaction–It’s so… 1995!

Is Customer Satisfaction really the gold standard for measuring success? Both data and intuition suggest that Engagement trumps Satisfaction when it comes to customer loyalty and repurchase. “In the late ‘90s and early ‘00s, researchers discovered that extremely satisfied customers were only slightly more likely to stay with a firm than moderately satisfied customers. In a 1995 Harvard Business