The difference between a good business and a great one is how satisfied its customers are with it. Most companies prioritize cost reductions and meeting deadlines, which are essential, but they tend to overlook going the extra mile to increase their customer satisfaction levels. Since a business primarily exists to serve its existing customers and
Arrivy
Powering the Last Mile for Home Service and Delivery Businesses
All the World’s a (Home) Stage
Home staging was a problem that needed to be solved. Home staging helps a home looks its best and plays to buyers’ emotions, allowing them to envision themselves in that house. By giving interiors more panache, it helps sellers avoid large price reductions and often shortens the sales cycle. According to the National Association of
Arrivy Debuts Route Planning
Route Planning adds a new dimension to Arrivy. The Route Planning feature allows Schedulers to create and edit routes for crews that have multiple stops/Tasks during a single day. With Route Planning, Schedulers can rearrange Tasks within a single route or drag-and-drop Tasks between routes in order to balance them between your field teams. You
Why you can’t use CRMs for operations
“Folks, this is the Ronco Veg-O-Matic! It slices, it dices in teeny, tiny slices. It makes mounds of julienne fries in just seconds. Wouldn’t you love to greet your friends at the door with lovely vegetables like these?” Everyone wants a magic tool that does everything–and that’s not just confined to the kitchen. In the
Arrivy Intros New “Linked Tasks”
Along with Halloween, October brings a significant new feature to Arrivy–Linked Tasks. Linked Tasks is a new way to group and access different Tasks that are related to the same customer and job. Read more below and at https://help.arrivy.com/tasks-and-calendar/linked-tasks/ . Arrivy Premium Linked Tasks will be a part of Arrivy Premium, an enhanced offering that will be available
Customer Satisfaction–It’s so… 1995!
Is Customer Satisfaction really the gold standard for measuring success? Both data and intuition suggest that Engagement trumps Satisfaction when it comes to customer loyalty and repurchase. “In the late ‘90s and early ‘00s, researchers discovered that extremely satisfied customers were only slightly more likely to stay with a firm than moderately satisfied customers. In a 1995 Harvard Business
Arrivy Intros New “Task Messages” Feature & More
Task Messages The Arrivy Task Journal is undoubtedly one of our most useful features. It both archives all activities and status changes for a job and allows Dispatch, field crews (and customers) to exchange messages via a “chat-like” interface. The only problem with the Journal is that it is only accessible when a Task is opened… until now. Task messages and the Task Journal can now
Airbnb for the Sun
“One of the secrets to our success was being resolute in our vision,” said Dave Anderson, Complete Solar’s CMO and co-founder. “Ten years ago, every residential solar company needed to bring together suppliers, installers, finance companies, salespeople and customer care.” That required significant resources and diverse expertise. “Our vision was to be a platform and
Account Management Changes and more
Start at/Complete at Did you ever accidentally click Start or Complete at the wrong time? Or, perhaps you forgot to click the appropriate Status buttons when you began or finished a job? We’ve added a new capability to Arrivy’s Start and Complete buttons. After the Start or Complete buttons have been clicked one, subsequent clicks
Arrivy helps Event Artillery Aim High
They know how to throw a good party! In a short four years, Event Artillery has become one of the premier providers of high-end furniture for events in Perth, Australia. Bootstrapped by its founders–Ryan and Natalie Gosatti–the couple recognized a need for Instagram-worthy installation pieces at weddings and corporate happenings. Enter Arrivy. When Arrivy first
